The French version shall prevail over any other translation of the K'boche Secours Exchange and Refund Policy.

 

Returns accepted by the merchant are for defective items only. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us by e-mail and provide details of the product and the defect. We will then advise you on how to return the product.

You will be responsible for the shipping charges associated with the return of your item. We are not responsible for loss or damage in transit. You must also prepay shipping and insurance costs (if applicable) for all returns.

If your return is eligible for a refund, it will not include shipping and handling charges that may appear on the packing slip or invoice.

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When we receive the returned product, we will examine it and notify you by e-mail, within a reasonable period of time, whether you are entitled to a refund or exchange due to the defect. If you are entitled to an exchange or refund, we will replace the product or refund the purchase price (depending on the original method of payment). Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping. It may take up to 15 business days after receiving our email before you see the refund on your statement.

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Contact information
K'boche Secours
kboche.secours@gmail.com
1-8130 rue Hochelaga, H1L 2L1, Montreal, Quebec, Canada

To track the status of your return, please contact us by e-mail.


Exchanges
We will only exchange merchandise that is defective or damaged.
If you consider a product to be defective, please contact us within 30 days of your purchase at the email address below and provide details of the product and the defect. We will then advise you on how to return the product.

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Exceptions
Some items are non-refundable and non-exchangeable. These items are designated on our website as non-refundable or part of a final sale.

Non-store items and special requests submitted via the special request form are non-refundable and non-exchangeable.
 

Shipping
You will be responsible for the shipping charges associated with the return of your item. We are not responsible for loss or damage in transit. You must also prepay shipping and insurance (if applicable) for all returns.

If your return is eligible for a refund, it will not include shipping and handling charges that may appear on the packing slip or invoice.

To return or exchange the item you have purchased, please mail it, along with a copy of your receipt and any other information regarding your purchase, to the address listed below:

K'boche Secours
1-8130 rue Hochelaga, H1L 2L1, Montreal, Quebec, Canada

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Process
Once we receive your item, we will examine it and notify you by e-mail, within a reasonable period of time, whether you are entitled to a refund or an exchange.

If you are entitled to a refund, we will refund the purchase price and apply a credit to your original method of payment. Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping. A maximum of 15 business days after receipt of our email may elapse before you see the refund on your statement.
If you are entitled to an exchange, we will ship a new item to the original shipping address.

Contact
K'boche Secours
kboche.secours@gmail.com
1-8130 rue Hochelaga, H1L 2L1, Montreal, Quebec, Canada

The French version shall prevail over any other translation of the K'boche Secours Exchanges and Refunds Policy.